exchange - return

OOOPS.  Need something different?

Exchange or Refunds.    
ey, we know stuff happens. Maybe you ordered the wrong zerOz or for some reason you'd rather a different leather or design. 

Original sales receipt must accompany returns.

We accept returns for exchange or refund 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition." Definition of new, unaltered and unused condition is:

- without showing signs of wear or damage in any way 
- within 14 calendar days of the delivery date (after 14 days no returns are allowed) 
- must not be a special order or a custom order 
- unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Regardless of returned items in NEW condition, there is a $12 fee per item returned, for packaging and other unrecoverable costs. 
Again you must contact us within 14 days if you intend to return any item back to our store. Items returned to us after 14 days and without contacting us will not be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Gift cards are not returnable.

If you want to exchange something, you are responsible for shipping and handling costs. (fair enough)

If you're returning something, you may want to consider tracking your shipment. zerOz is not responsible for your lost shipment.

We sure appreciate knowing why you are returning your merchandise. Please email us at


17 east gay street